Contact
If you have any questions or need assistance you can reach us via our contact form or by emailing us directly. You are also welcome to message us on Instagram. We would love to hear from you.
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Clarity, Courtesy, and Care
FAQs
Shipping & Delivery
We ship worldwide - no surprise fees.
All taxes are prepaid, meaning you will not receive a bill from customs or pay anything extra upon delivery. We work with trusted couriers, and all parcels are packed with care and precision.
Typical delivery times:
Singapore & Japan: 2-4 business days
Europe: 1-2 business days
USA & Canada: 2-3 business days
Returns
We offer a generous 30-day return policy - no stress, no questions.
Changed your mind? No problem. All we ask is that the item is returned unused and in its original condition.
Payment & Security
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Pre-Orders
At The Line Atelier, our pre-orders ensure you secure a piece from our limited collections before they officially launch. When you place a pre-order, your item is reserved exclusively for you.
Silk & Care
Our scarves are crafted from the finest silk and deserve gentle care to maintain their beauty.
Sustainability
We believe environmentally friendly practices are good for both the planet and our customers.
All our designs are limited edition. This ensures your style remains exclusively your own.
We aim provide customers with a luxury plastic/polyester free alternative to todays mass production practices.
European Craftsmanship
The Line Atelier takes pride in our European manufacturers and artisans.
Keeping our manufacturing within Europe ensures high ethical standards.
All our silk scarves are printed and hemmed in Macclesfield, UK.
Our high quality The Line Atelier boxes are all made in Norway.
A Direct Line to Our Atelier
From Tokyo to Oslo, we deliver with care and clarity - all duties and taxes included.
東京でもオスロでも、私たちは心を込めてお届けします。関税・消費税もすべて込みです
May We Assist You?
We offer a bespoke gifting service upon request.